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COURSE Reception - FETAC Level 5 COMPANY Lir Business Services & Training Centre LOCATION Mullingar, Westmeath CLASS CAPACITY COURSE TYPE Reception Skills FETAC Level 5 DELIVERY METHOD START DATE COURSE DAY(S) COURSE TIME(S) DURATION 5 x full days (depending on learner's prior knowledge/existing skills) FEE €400 Training Aim: To provide learners with the knowledge and skills to work as a front line representative of any organisation and to provide recognised certification to those who have some experience in this area. Objectives: Learners who successfully complete this module will: Appreciate the professional skills required by a receptionist to operate in a front line position. Appreciate the importance of the layout and maintenance of a reception area. Understand and implement the procedures involved in the operation of an efficient front office area. Understand the different systems and equipment in operation within a reception area. Demonstrate a professional attitude to colleagues and clients. Appreciate the importance of confidentiality in all business communication and transactions. Outline Training Plan: The specific learning outcomes are grouped into 5 units Unit 1 - The Receptionist's Role Unit 2 - The Working Environment Unit 3 - Front Line Activities Unit 4 - Telephone Techniques Unit 5 - Information and Communication Technologies Training Duration: In-Company (as per Quote) or at our Training Centre: 400E 5 x full days (depending on learner's prior knowledge/existing skills) By Distance Learning (includes face-to-face meeting, etc): 300E Course Fee: In-Company (as per Quote) or at our Training Centre: 400E 5 x full days (depending on learner's prior knowledge/existing skills) By Distance Learning (includes face-to-face meeting, etc): 300E Assessment & Certification: Summary: Assignments (2):60% Skills Demonstration: 40% Grading: Pass 50-64%, Merit 65-79%, Distinction 80-100% Trainer/Instructor/ Workplace: Training Organisation - FAS Approved = 902364 Tutors listed on the NRT - National Register of Trainers Training Facilities: Lir Business Services & Training Centre, Mullingar, Co. Westmeath or In-company (we bring all the materials/equipment required). Training Rooms, Materials, CD-ROMS, Approved Course Manuals.raining Organisation/Trainers/Instructors - FAS Approved Contact: +353 (0) 44 934 2754 Contact by Phone: +353 (0) 44 934 2754 Fax: Website: http://www.lirbusinesscentre.com Contact by Email: Date Advertised: 02-09-10 Page Views: 161

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